How JLL used to create wellbeing outcomes trough habit formation


JLL used to unite the workforce across 40 different locations in India. The platform delivered seamless engagement across remote onsite locations with few employees to corporate offices with 1000’s of employees. JLL was facing a two-fold challenge:

1) Wellbeing challenge – There was a gradual increase in the stress and fatigue levels of the employees which led to lower productivity. The insurance data also showed year by year increase in lifestyle diseases among the employees.

2) Engagement challenge – With almost 70% of the workforce located at various client locations, it was becoming increasingly difficult for JLL to seamlessly engage the employees beyond the corporate offices.

In this interview, Talat Yasmeen, who heads the Compensation and Benefits division for JLL India talks about her experience with

Q) What were the challenges you were facing before using

Talat – We were facing two fold challenges at JLL before One, the organization had become huge and we now managed a headcount of about 10,000 employees. Over 70% of these worked at client locations and therefore traditional onsite engagement activities were not very effective. We were looking for ways to engage employees seamlessly across all locations. Two, our insurance claims data showed a year on year increase in lifestyle diseases like diabetes and heart diseases. Due to this the employees were taking more sick leaves. This not only disrupted the regular workflow but also added extra pressure and responsibilities on those who were present. This further led to stress and fatigue at workplace.

Q) How has helped you address these challenges?

We were internally brainstorming on creating an engagement platform for employees to solve for problem one and also to engage services of a wellness vendor to address the stress and health related challenges. It is then we came across and it answered both of our problems coherently. helped us rollout a habit based wellbeing program that addressed the wellness goals that we had and the social features on the platform facilitated collaboration and interaction across teams that were in different locations. Employees could use the platform to not only take simple challenges but also invite their team members to participate in it along with them. They were able to even engage in fun challenges and community based interaction with other colleagues. This helped us break the individual silos that were created and fostered a sense of meaningful collaboration beyond work. Moreover since was an online tool available on both web and mobile, it made seamless rollout of the initiative across all locations very easy for us.

Q) How have JLL associates responded to the initiative?

It’s only been 6 months since the launch and so the impact of the initiative on employee engagement scores or on health index is still to be seen but we feel, based on the employee pulse checks, that there is a general positivity around the workplace and employees are excited about using the platform.

Q) What do you most like about

What I most like about is that the platform is very user focused. So once you start engaging with it, the platform is intuitive enough to help you sustain the engagement through effective content, reminders and social nudges. The tool is very versatile and helps employees choose habits across multiple focus areas like mindfulness, healthy eating, fitness, work life balance etc. This versatility makes it an effective engagement tool for a large organization like ours.

I also like the fact that the platform is very customizable and the engagement activities done via are aligned to the need of the organization. has done a great job in understanding the evolving needs of JLL and customize the activities based on it. Beyond the platform, the team is also very innovative with respect to proactively suggesting new activities that can be done via the platform. The team has helped craft an effective engagement calendar to ensure that the platform is used efficiently and that the initiative remains on top of everyone’s mind.

About JLL

Jones Lang LaSalle Incorporated or JLL is an American professional services and investment management company specializing in real estate. Global headquarters are located in Chicago, with an operational remit covering the Americas regional market. The Company’s real estate services include agency leasing, capital markets, tenant representation, real estate investment banking / merchant banking, property management, corporate finance, facilities management / outsourcing, hotel advisory, project and development management / construction, energy and sustainability services, valuations, value recovery and receivership services, consulting and investment management.

JLL has been using in India for over 10,000 employees spread in 30+ locations.

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